You’ve all heard the adage, “The Customer Is Always Right”. Having worked in retail in various types of stores over the years I can guarantee that this isn’t true. To begin with that saying was originally meant to mean that they’re right in their taste. You might think wicker is a bad choice for dining room furniture but that doesn’t mean if they want wicker that’s not what they get.
I’m a little off track here though because I’m not actually talking about being a customer and being right, I’m talking about customer service. Where the hell has that gone? I know when I worked in whatever field and was asked a price of something, I would know the price or I’d know where to find the price or any other information about an item.
What I wouldn’t do is ask someone to use their cell phone to go and take a picture of said item and bring the picture back to me so I’d know. I’d move my ass to go and find out.
Where is this coming from? So glad you asked. I was in Lowe’s earlier and was buying a huge bag of sand, (the kind that takes a forklift to load), 8 bags of QuikCrete and two lengths of rebar. I’m at the register with my son, who’s carrying the rebar, and to begin with, the cashier, who was a younger person, complete with mile long fake eyelashes and a nose ring and nails that were so long you’d do well to be able to do anything that required hands or fingers, let alone punch buttons on a register. 
I could care less that this chick had a nose ring, that’s her choice. If she wants to look ridiculous that’s fine by me. I do have a problem with it when the piercer obviously missed her nose the first time and stuck a needle through her brain and affected her ability to think logically. It took her a good five minutes to find the price of the sand in the book she could barely flip the pages of because of those nails, and then all she found was the price for the deposit on the bag. It took another couple minutes to find the price of the sand. They must sell a lot of concrete though because the price and code for that was on the front cover of the book. So there’s two items down, sand, check, concrete, check. Then the rebar. She didn’t even bother to look in the book, she just asked how much it was and my son told her and she said “Well I need the code for that, you didn’t take a picture with your phone?”
That’s when I told her that we didn’t work there, it wasn’t our job to tell her the prices of things and why didn’t she look in her book? We’re in the Pro section of Lowe’s mind you. Pro section my ass. In the meantime, my son, knowing me quite well had already gone back to the rebar with his phone to take a picture and had gotten back with it but that didn’t stop me entirely. LOL I mean give me a break. Am I wrong here? Is it my job to go to a store and take pictures of something I want to buy just in case the people who should know or be able to find out information of something don’t, won’t, or can’t?
Then, and I kid you not, she tells him that the code number is blurry. You could see the price of the rebar, it was clear as day but she couldn’t see the code well enough.
I was now thinking her nose ring would come in pretty handy with her work ethic. People could just grab her by it and lead her over to where items were and have her bring her own damned phone. That is if she could pick it up with those idiotic nails. Which, by the way, is why she didn’t bother to look in the book for the price of the rebar. Seems like the concrete had done her in searching for it and one of the nails had come loose and she was trying to protect it.
We finally get things paid for and the last thing I said to her was “You have someone coming out for the concrete and sand right?” She said she did. Funny thing here, I never heard her call anyone to let them know they needed to help customers outside. SO- 5 minutes waiting outside I made my son go back inside and ask WTF. He had sense enough to talk to a different cashier and this lady was on the ball.
Long story short, Lowe’s needs to have a chit chat with their cashiers and explain whose job it is to do what. As far as I’m concerned my only part in the whole transaction is to fork over the cash.